Track Wholesale Orders
Real-time status of your pending shipments, carrier dispatch, and estimated arrival.
Request Status Update →Supplier Onboarding
Need assistance uploading your catalog, setting MOQ, or verifying your trade registry?
Contact Onboarding Team →Instant Direct Support
Reach our bilingual (Arabic & French) assistance desk on Sunday–Thursday from 8AM to 6PM.
Call Hotline →Send Us a Request
Fill out the form below. We will assign a dedicated support specialist to your inquiry immediately.
Frequently Asked Help Topics
Quick answers to common marketplace questions before submitting a ticket.
You can follow live order dispatch directly inside the AkidFood mobile app under the 'Orders' tab. Once a certified carrier takes custody of the shipment, temperature-controlled delivery status is updated in real time.
Suppliers must submit a valid Commercial Registry (Registre de Commerce), tax ID (NIF/NIS), sanitary certifications, and agree to our quality charter. Our regional field agent will physically inspect your facility before granting marketplace access.
AkidFood operates on a value-first model: restaurants and buyers pay zero subscription or access fees until they successfully complete 10 wholesale orders through the platform.
Buyers have mandatory inspection rights upon delivery before signing the electronic receipt. If items are damaged, incorrect, or broken, refuse the disputed items on the app and contact our hotline immediately for swift mediation.